Monthly review findings and trader experiences.
Reviews analysed
662
Oct 1, 2026 to Oct 31, 2026
Average rating
4.85
-0.01 points vs September 2026
Detailed experiences
91.2%
Of 662 reviews published this month
Mentioned an issue
7.9%
Of reviews describing a detailed experience
Monthly review brief
Most reviews are short thank-you notes naming support agents who answered questions, fixed account problems or refunded mistaken purchases, and reviewers describe payouts arriving within minutes. The negative minority centres on live removals and bans without detailed reasons, disputed breaches, platform faults blamed on traders, and slow replies for some.
What traders said worked
Issues reviewers mention
This summary reflects reviews published during the month, which may describe earlier experiences. Claims are reviewers' own and are not verified; payout timings are reviewer-reported, not audited. The firm did not reply to these reviews.
Open a finding for the reported experience and its source reviews.
Positive findings from this month's report.
Named support agents fix account problems quickly
RecurringReviewers most often describe a live chat or email where a named agent fixed a login, platform connection, account or order problem within minutes. Many of these reviews are brief, but they consistently report fast first replies and a fix in the same conversation.
Yasser helped me very quickly resolve an issue I was having, less than 5 minutes and it was done.
Why this review is included: Gives a concrete resolution time for a support fix.
What it supports: Support resolved an issue within minutes.
Read the review at the sourceGot back with me very quick and fixed my problem
Why this review is included: Typical short account of a fast reply plus fix.
What it supports: Quick replies leading to a fix.
Read the review at the sourceLouis helped me resolved all my issues almost immediately.
Why this review is included: Reviewer describes account issues cleared in one contact.
What it supports: Account issues resolved almost immediately.
Read the review at the sourceRefunds for wrong evaluation purchases
RecurringMany reviewers bought the wrong account size, type or platform and report that support refunded them, often within minutes or the same day. One reviewer still awaited funds, and another noted a longer wait before an easy refund.
Ike handle my refund in like 5 minutes from start to finish.
Why this review is included: States how fast a wrong-platform refund was handled.
What it supports: Mistaken-purchase refunds processed quickly.
Read the review at the sourceI requested a refund after purchasing the wrong account, and it was approved.
Why this review is included: Plain account of an approved refund for a wrong account.
What it supports: Refund requests for wrong accounts approved.
Read the review at the sourceI accidentally purchased the wrong account types. Same day I received a reply from customer service and they agreed to refund me.
Why this review is included: Adds same-day reply timing.
What it supports: Same-day refund agreement.
Read the review at the sourcePayouts reported to arrive within minutes or hours
RecurringReviewers who mention payouts describe them as fast, with several saying funds arrived within seconds, minutes or a couple of hours of requesting, and some reporting repeat payouts without issue. These are reviewer reports, not audited figures, and no payout amounts were given.
Payouts are done within 2 hours
Why this review is included: Specific payout timing claim.
What it supports: Same-day payout speed.
Read the review at the sourceI got my payouts approved in 7 seconds and money on my Rise account in 5 minutes!
Why this review is included: Gives approval and arrival time and the payout method.
What it supports: Near-instant approval and receipt via Rise.
Read the review at the sourceReceived multiple payouts without issue
Why this review is included: Reports repeat payouts.
What it supports: Repeat payouts received without problems.
Read the review at the sourceSupport explains consistency, drawdown and news rules
RecurringReviewers credit agents with explaining the consistency rule, end-of-day drawdown, Tier 1 news restrictions, account limits and payout requirements, sometimes using the reviewer's own situation. Some came in confused about Builder account limits or whether passed accounts expire.
MIRACLE helped me understand drawdown EOD best.
Why this review is included: Names the rule explained.
What it supports: Drawdown rules explained by support.
Read the review at the sourceThey explained the consistency rule and my new profit target for me.
Why this review is included: Consistency rule is the most common topic.
What it supports: Consistency rule and target clarified.
Read the review at the sourceI wanted to thank MIRACLE for the great help clearing up my doubt about which news is not allowed on the 25K account; it is the T1 News.
Translated to English
Why this review is included: Shows the news restriction being clarified.
What it supports: Tier 1 news restriction explained.
Read the review at the sourceLost or missed discount codes fixed by support
RecurringReviewers whose coupon disappeared, failed to apply or was forgotten at checkout say support reissued the code, refunded the discount portion or offered club points. One reviewer got an expired affiliate code honoured only after pushing.
He quickly addressed the issue and gave me a new code.
Why this review is included: Shows a lost code being replaced.
What it supports: Discount code reissued.
Read the review at the sourceIke and Tim helped me secure a refund on the discount portion of my payment
Why this review is included: Shows a missed discount refunded after purchase.
What it supports: Discount portion refunded.
Read the review at the sourceKYC rejections sorted out with support help
RecurringReviewers with rejected or stuck KYC, including one using an abbreviated name, say support showed them what to change and resolved it. One reviewer who could not continue after KYC trouble reports receiving a refund.
I had an issue with my KYC that they got taken care of quickly.
Why this review is included: Direct account of a KYC fix.
What it supports: KYC issue resolved quickly.
Read the review at the sourceMy KYC was being rejected due to me using an abbreviated name & required a quick change on the dashboard.
Why this review is included: Names the cause of a KYC rejection.
What it supports: KYC rejection cause and fix.
Read the review at the sourcePlatform outage losses credited or accounts reset
RecurringA few reviewers say that after a confirmed outage or a platform error placing trades, the firm restored balances, credited losses, reset the account or granted a new evaluation. One reviewer reached this only after some back and forth.
They investigated the incident, restored my account balance, and credited the losses related to the confirmed outage.
Why this review is included: Most detailed account of compensation.
What it supports: Outage losses credited after investigation.
Read the review at the sourceThere was an error on their platform that was placing trades for me.
Why this review is included: Describes the fault before a reset.
What it supports: Platform error led to account reset.
Read the review at the sourceAfter some issues with the new hyper prop trading view like service after some back and fourth I’ve been granted by Nathan a complimentary new eval
Why this review is included: Shows a replacement evaluation after HyperProp issues.
What it supports: Complimentary evaluation after platform issues.
Read the review at the sourceReported problems and what happened next.
Live removals and account bans with no detailed reason
RecurringReviewers report being removed from live trading, having other accounts closed, or being barred from buying new evaluations, with the firm citing internal or partner FCM policy, prohibited coordinated trading, or a risk review without giving details. One reviewer says the ban came shortly after receiving payouts. These are reviewer allegations; the firm did not respond publicly.
I emailed them and they said you are rejected from live (reason unknown).
Why this review is included: Live rejection with no reason given.
What it supports: Live access refused without explanation.
Read the review at the sourceJust 4 days later, I was told I could not continue as a Professional Trader.
Why this review is included: Removal shortly after moving to live.
What it supports: Live account removed soon after transfer.
Read the review at the sourcethey have just closed my account, according to them for engaging in prohibited coordinated or replicated trading behaviour
Translated to English
Why this review is included: Closure reason cited, which the reviewer denies.
What it supports: Account closed for alleged prohibited trading.
Read the review at the sourceBanned me for no reason, they said they couldn't go into any detail, but their risk department thoroughly evaluated it?
Why this review is included: Ban with no details disclosed.
What it supports: Risk review ban without explanation.
Read the review at the sourceDisputed breaches and failed accounts
RecurringReviewers dispute account failures over minimum balance levels, a low-liquidity gold contract, simulated backtesting losses counted on a funded account, a daily loss limit that was exceeded, the inactivity rule and a news event cited just before a payout. Most say support did not reverse the decision or give the figures they asked for.
Very bad service i had bought 25000 usd builder plan and 1st day I have loss 432 usd and the close my all position and send me email your account breached for minimum balance reason
Why this review is included: Disputed minimum balance breach.
What it supports: Breach the reviewer believes was premature.
Read the review at the sourceCustomer support explained that I had traded the October gold futures contract (GCV6) instead of the more liquid December contract (GCZ6).
Why this review is included: Shows the stated reason for a failed evaluation.
What it supports: Failure attributed to contract liquidity.
Read the review at the sourceI spoke with customer service and they assured me that my funded AND my eval ( I have it in writing) would be fine and a day later they closed my eval anyway
Why this review is included: Closure despite reported support assurance.
What it supports: Inactivity closure contradicting support's word.
Read the review at the sourceDisconnections and stop-loss faults blamed on traders
RecurringReviewers describe disconnections, delayed data, lagging Tradovate or NinjaTrader feeds, and a stop loss they say the platform deleted. Some were helped, but others say support insisted orders executed correctly and placed the blame on them.
I lost two evaluation accounts, and during my trading sessions using TradingView connected through Tradovate, I experienced repeated technical problems.
Why this review is included: Most detailed platform complaint.
What it supports: Repeated technical problems during trading.
Read the review at the sourceWhenever there are technical problems, it somehow always ends up being the user's fault.
Why this review is included: Reviewer says technical faults were blamed on them.
What it supports: Support attributing platform faults to traders.
Read the review at the sourceSlow replies and unhelpful support for some
RecurringAgainst the praise, some reviewers report hourly replies over a long chat with no fix, a multi-day wait on a minor request, a slow reply that cost trading time, earlier agents who failed before a later one helped, and a refund promised then refused before another agent arranged it.
I recently waited 9 days for a response to a very minor request.
Why this review is included: Specific long wait.
What it supports: Very slow support reply.
Read the review at the sourceI got a response literally every hour after replying to his message.
Why this review is included: Describes slow reply cadence in chat.
What it supports: Hourly replies without resolution.
Read the review at the sourceSupport takes a while but they will get to you eventually
Why this review is included: Mid-rating note on slow support.
What it supports: Support response delays.
Read the review at the sourceThey didnt get back to me until 2 days after and I missed trade opportunities because of that.
Why this review is included: Slow reply with a stated consequence.
What it supports: Delayed support cost trading opportunities.
Read the review at the sourceOvercharges at checkout and refund refusals
RecurringOne reviewer says they were charged full price instead of the discounted checkout total and were refused a refund under the refund window policy. Others report a full-price charge or duplicate card charges that support did correct.
I purchased a 50K evaluation account where the checkout page showed a discounted total of $104 USD, but my credit card was secretly charged the full price of $209 USD instead.
Why this review is included: Specific overcharge allegation.
What it supports: Charged more than checkout total.
Read the review at the sourcethey charged me full amount of account but after contact ti them they review and return the partial.
Why this review is included: Similar charge corrected after review.
What it supports: Full-price charge partly returned.
Read the review at the sourceOliver helped me get a refund within one day after some duplicate transactions went through on my credit card.
Why this review is included: Duplicate charge corrected.
What it supports: Duplicate charges refunded.
Read the review at the sourcePayout dashboard and timing hiccups
RecurringA few reviewers hit payout snags: a dashboard that showed eligibility before the Rapid plan minimum was met, an incorrect dashboard that blocked a request, a technical blocker on payout requests, and one payout that was not instant but arrived within the promised business day. Each was reported as fixed.
I was worried because my payment was not instant, and the other times it never took more than 5 minutes.
Translated to English
Why this review is included: The only payout delay described this month.
What it supports: Single slower payout against usual speed.
Read the review at the sourceWith the rapid plan you need a buffer + $500 minimum to request a payout (This is clearly not stated on the dashboard).
Why this review is included: Explains the eligibility confusion.
What it supports: Payout minimum unclear on dashboard.
Read the review at the sourceThe issue of my dashboard being incorrect was fixed. I was able to request a payout due to this.
Why this review is included: Dashboard error blocking a payout, then fixed.
What it supports: Dashboard fix enabled payout request.
Read the review at the sourceReviewer-reported payout experiences. Topic counts can overlap; the most-mentioned appear first.
Mentioned a payout
4.2%
Of all reviews published this month
Described it positively
78.6%
Of reviews that mentioned a payout
Went through cleanly
22
Reviews describing no payout problem
Hit a problem
6
Reviews describing a payout problem
One reviewer alleges a funded account was cancelled over a news event just before a payout. Others hit dashboard or technical blockers on payout requests, which they say support fixed.
Reviewers claim payouts arrived within seconds, minutes or a couple of hours of requesting. One reviewer says a payout was not instant but arrived within the promised business day.
Only methods and amounts reviewers explicitly named.
Amounts described
No amount with an identified currency is available.
One reviewer alleges a funded account was cancelled over a news event just before a payout. Others hit dashboard or technical blockers on payout requests, which they say support fixed.
| Problem | Reviews | What reviewers described |
|---|---|---|
| Dashboard showed payout eligibility before minimum met | 1 | 1 review matched this reported problem pattern. |
| Funded account cancelled just before payout | 1 | 1 review matched this reported problem pattern. |
| Incorrect dashboard blocked payout request | 1 | 1 review matched this reported problem pattern. |
| Payout not instant | 1 | 1 review matched this reported problem pattern. |
| Problem | Reviews | What reviewers described |
|---|---|---|
| Payout problem fixed by support | 1 | 1 review matched this reported problem pattern. |
| Technical issue blocked payout requests | 1 | 1 review matched this reported problem pattern. |
The only stated reason tied to a payout loss is a news event violation, which the reviewer disputes. One reviewer could not request a payout because the Rapid plan buffer-plus-minimum was not met while the dashboard showed it as passed.
Most-mentioned topics first. Counts can overlap because a review may mention several rules. See the Rules tab for the rules themselves.
Disputed rules include minimum balance breaches, a low-liquidity gold contract, simulated backtesting losses counted on a funded account, the daily loss limit, the inactivity rule, news event restrictions and next-day sim funded activation.
| What was disputed | Reviews | Consequence described | Stage |
|---|---|---|---|
| Daily loss limit enforcement | 1 | Loss exceeded the $1,000 limit by $133 | trading |
| Live rejection and purchase ban under internal policy | 1 | Barred from live trading and new evaluations | move_to_live |
| Live removal citing partner FCM policy | 1 | Live account and other accounts closed | move_to_live |
| Minimum balance breach level | 1 | Account breached and positions closed | evaluation |
| What was disputed | Reviews | Consequence described | Stage |
|---|---|---|---|
| Minimum balance breach tied to low-liquidity October gold contract | 1 | Evaluation marked failed | evaluation |
| News event rule | 1 | Funded account cancelled before payout | funding |
| One trade every 7 days activity rule | 1 | Evaluation closed despite support assurance | evaluation |
| Prohibited coordinated or replicated trading | 1 | Account closed | purchase |
| Refund window policy | 1 | Refund for overcharge refused | purchase |
| Sim funded activation on next trading day | 1 | Several sessions without trading | funding |
| Simulated backtesting loss counted on funded account | 1 | Funded account failed | funding |
| Tier 1 news trading ban | 1 | Account breach | trading |
This section looks at what happened to the customers who needed help.
597 reviews involved support.
Support outcomes
Positive 96.3%, Negative 2.8%, Mixed 0.8%, Not Stated 0.0%
Support is the dominant theme: reviewers name individual agents and praise speed, patience and clear answers. A minority report slow replies, unhelpful first answers, or agents blaming them for platform faults.
Helped
Did not help
Chosen for how much they explain, whether positive or negative. Each one says why it was picked.
Yasser helped me very quickly resolve an issue I was having, less than 5 minutes and it was done.
Why this review is included: Gives a concrete resolution time for a support fix.
What it supports: Support resolved an issue within minutes.
Read the review at the sourceGot back with me very quick and fixed my problem
Why this review is included: Typical short account of a fast reply plus fix.
What it supports: Quick replies leading to a fix.
Read the review at the sourceLouis helped me resolved all my issues almost immediately.
Why this review is included: Reviewer describes account issues cleared in one contact.
What it supports: Account issues resolved almost immediately.
Read the review at the sourceIke handle my refund in like 5 minutes from start to finish.
Why this review is included: States how fast a wrong-platform refund was handled.
What it supports: Mistaken-purchase refunds processed quickly.
Read the review at the sourceThe same firm can be easy to buy from and hard to get paid by. Splitting reviews by stage keeps that visible.
9.7% of reviews tagged to a stage.
Worked
Went wrong
3.9% of reviews tagged to a stage.
Worked
Went wrong
3.0% of reviews tagged to a stage.
Worked
Went wrong
1.1% of reviews tagged to a stage.
Worked
Went wrong
4.4% of reviews tagged to a stage.
Worked
Went wrong
4.8% of reviews tagged to a stage.
Worked
Went wrong
0.5% of reviews tagged to a stage.
Worked
Went wrong
1.2% of reviews tagged to a stage.
Worked
Went wrong
Selected comparison
The average rating is essentially level with September's, on somewhat fewer reviews. Support praise and fast-payout claims dominate, while the complaints focus on live removals, bans, disputed breaches and platform faults.
Monthly figures from the same review analysis.
| Month | Review volume |
|---|---|
| Jul 26 | 916 |
| Aug 26 | 832 |
| Sep 26 | 714 |
| Oct 26 | 662 |
Reviews in this month
662
-7.3%vs September 2026
Average rating
4.85 out of 54.85
-0.01 points vs September 2026
662 reviews, grouped by star rating.
Shares are of this month’s total review count.
No issue mentioned
Of detailed experiences
Mentioned an issue
Of detailed experiences
Where reviewers said what happened next. Silence is counted as unknown, not as unresolved.
How incidents ended
Resolved 39.6%, Unresolved 27.1%, Not Stated 25.0%, Compensated 8.3%, Partial 0.0%
Detail is what makes a review checkable, so it is measured rather than assumed.
Daily review counts for the selected month.
October
| M | |||||
|---|---|---|---|---|---|
| W | |||||
| F | |||||
Hover or tap a day for the number of reviews posted.
Early-month burst of support shout-outs
Reviews peaked early in the month, and that burst consisted mainly of short thank-you notes to individual agents for quick fixes and refunds rather than payout or rules stories.
Support
Named agents praised for fast, same-chat fixes.
Payouts
Reviewers describe near-instant payouts; one slower payout arrived within a business day.
Main risk
Live removals and bans with no detailed reason.
Refunds
Mistaken purchases reportedly refunded quickly.
Patterns in reviewers’ experiences.
Positive themesTraders who value fast, human chat support, quick refunds for purchase mistakes, and quick payouts, based on what reviewers describe.
Recurring concernsTraders counting on moving to live or on long-term account access should note reviewer reports of removals and bans without detailed reasons, and those trading near news, minimum balance or inactivity limits should note disputed enforcement.
Scores out of 10 · October 2026
Satisfaction
9.7/ 10
Reviewers are overwhelmingly satisfied, mainly with support speed and helpfulness.
Trust
9.2/ 10
Trust is shaken for reviewers reporting live removals, bans and disputed breaches without detailed explanations.
Payouts
7.9/ 10
Payouts are described as fast; problems were limited to dashboard snags, one slower payout and one disputed cancellation before payout.
Support
9.7/ 10
Support is the firm's most praised area, with a minority reporting slow or unhelpful handling.
Rules
5.5/ 10
Many reviewers found rules clear after an agent's explanation, while a smaller group disputes how breaches were enforced.
Overall
8.4/ 10
A strongly positive month on support and payouts, with serious but less frequent complaints about closures and rule enforcement.