Monthly review findings and trader experiences.
Reviews analysed
714
Sep 1, 2026 to Sep 30, 2026
Average rating
4.86
+0.04 points vs August 2026
Detailed experiences
89.6%
Of 714 reviews published this month
Mentioned an issue
11.6%
Of reviews describing a detailed experience
Monthly review brief
Most reviews thank a named support agent for fixing billing, login, platform or KYC problems within minutes, and for quick refunds on mistaken purchases. A smaller group of reviewers describe accounts closed under the inactivity rule, breaches from orders they say they didn't place, disputed drawdown rules, and one denied second payout followed by a ban.
What traders said worked
Issues reviewers mention
These are reviewer claims published this month, not verified facts, and not necessarily experiences from this month. The firm posted no replies. Payout amounts and timings are reviewer-reported, not audited.
Open a finding for the reported experience and its source reviews.
Positive findings from this month's report.
Fast support replies from named agents
RecurringMost reviews this month thank a named support agent for answering quickly and fixing the problem within minutes or hours. Reviewers describe billing, login, account-detail and platform problems handled over live chat, email or Discord, often naming the agent by name.
Kyle was awesome. Had a billing address issue. Sent my support request and received an answer within 20minutes.
Why this review is included: Concrete report of first-response time on a billing issue.
What it supports: Support replied quickly to a reviewer's ticket.
Read the review at the sourceIke provided extraordinary customer service to me, communication was literally under 2 minutes and my issue was addressed within a few minutes and solved.
Why this review is included: States both reply time and resolution.
What it supports: Reviewer reports a near-immediate reply and fix.
Read the review at the sourceSame-day refunds for mistaken purchases
RecurringMany reviewers bought the wrong plan, platform or account type and say support refunded them quickly so they could buy the right one. Several note the refund came without pushback, sometimes because the account was untraded.
I bought the wrong evaluation plan — my mistake, not theirs — and had a full refund back the same day.
Why this review is included: Clear account of a full same-day refund for a buyer error.
What it supports: Refunds for mistaken purchases were processed quickly.
Read the review at the sourceI accidentally chose the wrong platform, Oliver & Ike processed a refund immediately
Why this review is included: Typical wrong-platform refund report.
What it supports: Wrong-platform purchases refunded promptly.
Read the review at the sourceRefunds for unwanted renewal charges
RecurringSeveral reviewers were charged for renewals they did not want, including one renewed with an old coupon, and say support refunded them. One reviewer says the refund was initiated but had not yet reached their bank.
An account got auto renewed with old coupon code which led to paying extra.
Why this review is included: Describes the renewal charge problem.
What it supports: Auto-renewals produced unwanted charges for some reviewers.
Read the review at the sourcei needed to make a refund on an accidental renewal that i was charged for, and Kyle was able to help me process the refund very quickly and efficiently.
Why this review is included: Shows the charge and its refund.
What it supports: Renewal charges were refunded quickly.
Read the review at the sourceIKE is the man. I got rebilled on a account I wasnt aware was still active.
Why this review is included: Another rebilling case later refunded in full.
What it supports: Unwanted rebilling occurred and was refunded.
Read the review at the sourcePayouts reported arriving within minutes
RecurringReviewers who mention payouts describe them as fast, with several saying funds reached their bank or Rise account within minutes of the request. Some say they have received repeat payouts without a denial. These amounts and timings are reviewer-reported.
payout was transfered internationally and hit my bank account about 10 minutes after my request.
Why this review is included: Specific timing for an international bank payout.
What it supports: A reviewer reports a payout arriving within minutes.
Read the review at the sourcePAYOUT was approved less than a minute and hit my account within minutes.
Why this review is included: Reports both approval and arrival speed.
What it supports: Payout approval and arrival described as near-instant.
Read the review at the sourceBest Firm out there guys trust me, payouts come in under a second to Risework
Why this review is included: Names the Rise payout method and speed.
What it supports: Payouts to Rise described as instant.
Read the review at the sourceKYC rejections fixed with support help
RecurringReviewers whose KYC documents were rejected or incomplete say support got verification completed. One reviewer explains a Brazilian bank statement was rejected because the system misread the date format until agents escalated it.
My proof of address kept being rejected by the automated verification.
Why this review is included: Describes an automated KYC rejection later fixed by support.
What it supports: Support overcame an automated KYC rejection.
Read the review at the sourceI couldn’t figure out why my KYC was getting rejected but Davi helped me get it completed.
Why this review is included: Plain report of a rejection resolved with help.
What it supports: KYC completed with agent help.
Read the review at the sourcePilot helped me fix my KYC problem fast.
Why this review is included: Short confirmation of a KYC fix.
What it supports: KYC problems fixed quickly.
Read the review at the sourceConnection and platform issues fixed quickly
RecurringReviewers who could not place trades, connect Tradovate or TradingView, or get live data say support fixed it quickly. One reviewer says the dashboard is sometimes unreliable, and another says email replies slow near market open.
Ike is the GOAT! I was not able to place any trades for some reason.
Why this review is included: Describes a blocked-trading issue that support fixed.
What it supports: Trading access problems were fixed by support.
Read the review at the sourceI had an issue with my account glitching/locking up and not allowing me to take profits while in a trade.
Why this review is included: Specific platform glitch the agent addressed by resetting the account.
What it supports: A platform lock-up was resolved.
Read the review at the sourceI had a connectivity issue with my new MFF account.
Why this review is included: Typical new-account connectivity issue.
What it supports: Connectivity issues were reported and fixed.
Read the review at the sourceDiscount and reward codes restored
RecurringReviewers whose club rewards, coupons or discount codes vanished or failed at checkout say support restored them or refunded the difference. Others in this period did not get that outcome; see the discount-dispute incident.
Shad was amazing. I had a problem where my discount code didn't work or didn't register, and I payed full price.
Why this review is included: Describes a failed code later fixed by partial refund.
What it supports: Missed discounts were refunded.
Read the review at the sourceI used the points to claim EOD rapid pack but it disappear and unable to use the coupon.
Why this review is included: Reward vanished; points restored by agent.
What it supports: Lost rewards were restored.
Read the review at the sourceRules explained clearly by support
RecurringReviewers say agents explained hedging, consistency, buffer and inactivity rules clearly, and some describe the rules as simple. One reviewer says a rule was not clear in the docs until an agent explained it.
Had an issue regarding hedging & Xhisom made everything crystal clear on what’s considered hedging.
Why this review is included: Specific rule clarified by support.
What it supports: Support explained a trading rule clearly.
Read the review at the sourcei had some complx doubts regarding buffer amount and consistency rules, mffu cs Davi helped me clear it super easily
Why this review is included: Buffer and consistency questions answered.
What it supports: Consistency and buffer rules explained by support.
Read the review at the sourceReported problems and what happened next.
Accounts closed under the inactivity rule
RecurringReviewers say evaluation or funded accounts were breached or closed for inactivity without clear notice. One reviewer says the inactivity rule was applied despite published legacy-customer terms; another says an account was breached, reinstated, and breached again before an agent resolved it.
My account was breached for inactivity while I was away on a 15-day vacation.
Why this review is included: Direct report of an inactivity breach.
What it supports: Reviewer lost an account under the inactivity rule.
Read the review at the sourceThey change the rules without notifying you through effective communication channels like email.
Why this review is included: Complaint about how the inactivity rule was announced.
What it supports: Reviewer says the rule change was not emailed.
Read the review at the sourceI am writing this review to warn serious traders about the rigid and unannounced enforcement of inactivity rules at MyFundedFutures
Why this review is included: Reviewer disputes enforcement against a legacy account.
What it supports: Inactivity enforcement disputed as unannounced.
Read the review at the sourceMy account was breached, reinstated, then breached again the very next day despite an agent confirming in writing that the 7-day clock had reset.
Why this review is included: Shows inconsistent handling, later resolved.
What it supports: Conflicting inactivity decisions before resolution.
Read the review at the sourceAccounts breached by orders traders say they didn't place
RecurringReviewers say accounts were breached by orders that filled after they cancelled them or while they were offline, or by system errors. Outcomes split: some say support issued a new account or restored the account, while others say support blamed them or cited the agreement.
My evaluation account (MFFUEVRPD647464002) was breached at 6:00 PM while I was offline and asleep
Why this review is included: Reviewer attributes a breach to an ATAS desync bug; left unresolved.
What it supports: Breach blamed on a platform bug, unresolved.
Read the review at the sourceI had two funded accounts and somehow i woke up to one being missing.
Why this review is included: Funded account breached by a fill the reviewer denies placing.
What it supports: Funded account lost; support cited the agreement.
Read the review at the sourceHad a bug, during FOMC a trade executed and got me over the max drawdown but it wasnt me.
Why this review is included: Similar breach where support issued a new account.
What it supports: Some breaches were compensated.
Read the review at the sourceSecond payout denied and profile banned
ReportedOne reviewer says their first payout was approved, but the second was denied after a risk team call, with the funded account closed and the profile banned for coordinated or mirrored trading. The reviewer says no evidence was shared and review requests got a template reply.
My first payout of $3,100 was approved with no issues.
Why this review is included: Establishes the prior approved payout.
What it supports: Reviewer had an earlier approved payout.
Read the review at the source4 days later, I received an email saying my payout was denied
Why this review is included: States the denial after the verification call.
What it supports: Second payout denied following risk review.
Read the review at the sourceBreaches disputed under drawdown and rule changes
RecurringReviewers dispute breaches tied to trailing drawdown, consistency rules, a daily loss limit added to the Builder plan, and an EOD account they say was switched to daily drawdown. One reviewer accepts that a news-window breach was technically valid but calls enforcement extremely strict.
I understand I have a trailing drawdown of 2,000 until my buffer is met, but I got breach for only -$4.56
Why this review is included: Specific disputed trailing drawdown breach.
What it supports: Reviewer disputes a small-margin drawdown breach.
Read the review at the sourceI would give 1 star for bringing daily loss limit in Builder plan
Why this review is included: Objection to a rule change on the Builder plan.
What it supports: Daily loss limit addition disputed.
Read the review at the sourceAs I started trading my EOD account rules changed
Why this review is included: Reviewer says EOD rules changed mid-trading.
What it supports: Rule change alleged before a breach.
Read the review at the sourceThis is by far the worst one yet with their bullshit consistency and drawdown rules.
Why this review is included: General objection to consistency and drawdown rules.
What it supports: Consistency and drawdown rules disputed.
Read the review at the sourceKYC blocked by passport country
ReportedOne EU reviewer living in Germany says automated KYC blocked them on passport country, not residence, and support refused a manual review of residency documents.
I am extremely disappointed with the support and verification process at MyFundedFuture.
Why this review is included: Opening of the reviewer's KYC block complaint.
What it supports: Reviewer reports a KYC block and refused manual review.
Read the review at the sourceDiscount and refund requests refused
RecurringReviewers say support refused to honour expired club rewards or refund a missed code-club discount on a reset. One reviewer says a first agent wrongly refused a refund before a second agent issued it.
The discount code wasn't applied and i saw a charge was for the full price.
Why this review is included: Start of a refused discount refund case.
What it supports: Missed discount refund was denied.
Read the review at the sourceToday I redeemed a MyFundedClub reward for 60% off 50K Rapid EOD POGO (pass one, get one eval free).
Why this review is included: Reward that failed at checkout and was ruled expired.
What it supports: Club reward not honoured; ticket closed.
Read the review at the sourceInitially, I received an email from Davi stating the account could not be refunded because it had been traded.
Why this review is included: Shows an incorrect initial refusal later reversed.
What it supports: Inconsistent refund decisions between agents.
Read the review at the sourcePermanent ban over shared device
ReportedOne reviewer says they were permanently banned after the firm detected multiple profiles on one device they shared with their husband, without being asked to explain.
I have been BANNED by them from trading their accounts forever.
Why this review is included: States the ban outcome.
What it supports: Reviewer reports a permanent ban.
Read the review at the sourceAccounts closed after billing or subscription errors
RecurringOne reviewer says the firm cancelled their legacy subscriptions, called it a technical issue, and required a higher-priced plan instead of reinstating them. Another reviewer lost an account after a renewal payment was cancelled, but support offered to transfer the progress.
MFF unilaterally cancelled my recurring subscriptions without my consent.
Why this review is included: Core claim of the unresolved subscription cancellation.
What it supports: Subscriptions cancelled and not reinstated.
Read the review at the sourceMy renewal payment got cancelled somehow and my account got closed so I lost my account with progress.
Why this review is included: Similar billing-triggered closure that was resolved.
What it supports: Billing failure closed an account, later fixed.
Read the review at the sourceSim profits forfeited at live transition
ReportedOne reviewer says that after a live promotion email, they kept trading sim funded accounts on a chatbot's advice, then had the profits forfeited and were warned of a violation they dispute.
I got email for promotion to the live account
Why this review is included: Sets up the live-transition dispute.
What it supports: Dispute arose during the move to live.
Read the review at the sourceSlow or drawn-out support handling
RecurringA minority of reviewers describe slow help: a full day of chat before a refund, a long wait for a first reply, hours without an answer on a reset balance, and slower email near market open.
Very frustrating experience. It took me the entire day going back and forth with support just to finally get a refund.
Why this review is included: Clear report of drawn-out handling.
What it supports: Refund required a full day of chat.
Read the review at the sourceQuick resolution of the issue. But it took a while to receive a response. Nearly 20 minutes.
Why this review is included: Mixed report on first-response time.
What it supports: Some first replies felt slow.
Read the review at the sourcei just past 4 h waiting for an answer regarding my issues.
Why this review is included: Long wait on an unresolved balance reset.
What it supports: Reviewer waited hours without help.
Read the review at the sourceReviewer-reported payout experiences. Topic counts can overlap; the most-mentioned appear first.
Mentioned a payout
4.1%
Of all reviews published this month
Described it positively
82.8%
Of reviews that mentioned a payout
Went through cleanly
25
Reviews describing no payout problem
Hit a problem
4
Reviews describing a payout problem
One reviewer says a second payout was denied after a risk team call, with the account closed and profile banned for alleged mirrored trading. Another says sim funded profits were forfeited at the live transition.
Reviewers describe payouts landing within minutes to under an hour of the request, some to international bank accounts.
Only methods and amounts reviewers explicitly named.
Amounts described
No amount with an identified currency is available.
One reviewer says a second payout was denied after a risk team call, with the account closed and profile banned for alleged mirrored trading. Another says sim funded profits were forfeited at the live transition.
| Problem | Reviews | What reviewers described |
|---|---|---|
| Payout denied and profile banned | 1 | 1 review matched this reported problem pattern. |
| Sim funded profits forfeited | 1 | 1 review matched this reported problem pattern. |
| Unspecified difficulty while receiving a payout | 1 | 1 review matched this reported problem pattern. |
The stated reason in the denial case was coordinated or mirrored trading; the reviewer says no evidence was given. The live-transition case cites a policy violation the reviewer disputes.
Most-mentioned topics first. Counts can overlap because a review may mention several rules. See the Rules tab for the rules themselves.
Reviewers dispute the inactivity rule and how it was announced, trailing drawdown and consistency breaches, an added daily loss limit on Builder, and reward expiry. One reviewer accepts a news-window breach as valid but calls enforcement extremely strict.
| What was disputed | Reviews | Consequence described | Stage |
|---|---|---|---|
| 7-day inactivity rule versus published legacy-customer terms | 1 | Funded account closed | funding |
| Accounts locked for trading the wrong ticker | 1 | Accounts locked | funding |
| Consistency and drawdown rules | 1 | Account breached twice | Not consistently stated. |
| Coordinated or mirrored trading allegation | 1 | Payout denied, funded account closed, profile banned | payout |
| What was disputed | Reviews | Consequence described | Stage |
|---|---|---|---|
| Daily loss limit added to the Builder plan | 1 | Not consistently stated. | Not consistently stated. |
| EOD account converted to daily drawdown on unrealized profit | 1 | Account breached | funding |
| Expiry of MyFundedClub POGO reward not shown on discount cards | 1 | Reward could not be used at checkout | purchase |
| Inactivity policy added for evaluation accounts, announced on Discord not email | 1 | Evaluation account taken away | evaluation |
| Inactivity rule not clearly communicated at start | 1 | Account breached during a vacation | Not consistently stated. |
| Legacy subscriber pricing protection | 1 | Told to buy a new higher-priced plan | purchase |
| Multiple profiles detected on one shared device | 1 | Permanent trading ban | Not consistently stated. |
| Trading sim funded accounts after the live promotion email | 1 | Profits forfeited | move_to_live |
| Trailing drawdown minimum balance breach | 1 | Account breached by a few dollars | funding |
| Whether code club discounts apply to resets | 1 | Refund for missed discount denied | purchase |
This section looks at what happened to the customers who needed help.
629 reviews involved support.
Support outcomes
Positive 96.8%, Negative 1.9%, Mixed 1.3%, Not Stated 0.0%
Support is the main theme: reviewers name many agents and praise speed, patience and follow-through. A minority report conflicting answers, refused escalations, or tickets closed without reply.
Helped
Did not help
Chosen for how much they explain, whether positive or negative. Each one says why it was picked.
Kyle was awesome. Had a billing address issue. Sent my support request and received an answer within 20minutes.
Why this review is included: Concrete report of first-response time on a billing issue.
What it supports: Support replied quickly to a reviewer's ticket.
Read the review at the sourceIke provided extraordinary customer service to me, communication was literally under 2 minutes and my issue was addressed within a few minutes and solved.
Why this review is included: States both reply time and resolution.
What it supports: Reviewer reports a near-immediate reply and fix.
Read the review at the sourceI bought the wrong evaluation plan — my mistake, not theirs — and had a full refund back the same day.
Why this review is included: Clear account of a full same-day refund for a buyer error.
What it supports: Refunds for mistaken purchases were processed quickly.
Read the review at the sourceI accidentally chose the wrong platform, Oliver & Ike processed a refund immediately
Why this review is included: Typical wrong-platform refund report.
What it supports: Wrong-platform purchases refunded promptly.
Read the review at the sourceThe same firm can be easy to buy from and hard to get paid by. Splitting reviews by stage keeps that visible.
13.3% of reviews tagged to a stage.
Worked
Went wrong
1.4% of reviews tagged to a stage.
Worked
Went wrong
1.7% of reviews tagged to a stage.
Worked
Went wrong
1.7% of reviews tagged to a stage.
Worked
Went wrong
6.0% of reviews tagged to a stage.
Worked
Went wrong
3.8% of reviews tagged to a stage.
Worked
Went wrong
0.3% of reviews tagged to a stage.
Worked
Went wrong
0.6% of reviews tagged to a stage.
Worked
Went wrong
Selected comparison
The application's figures show the average rating slightly above August's, on fewer reviews read. This month's reviews are dominated by support thank-yous and refund praise; complaints concentrate on inactivity closures, disputed breaches and one payout denial, themes that persist rather than disappear.
Monthly figures from the same review analysis.
| Month | Review volume |
|---|---|
| Jul 26 | 916 |
| Aug 26 | 832 |
| Sep 26 | 714 |
Reviews in this month
714
-14.2%vs August 2026
Average rating
4.86 out of 54.86
+0.04 points vs August 2026
714 reviews, grouped by star rating.
Shares are of this month’s total review count.
No issue mentioned
Of detailed experiences
Mentioned an issue
Of detailed experiences
Where reviewers said what happened next. Silence is counted as unknown, not as unresolved.
How incidents ended
Resolved 66.2%, Unresolved 16.2%, Not Stated 10.8%, Partial 4.1%, Compensated 2.7%
Detail is what makes a review checkable, so it is measured rather than assumed.
Daily review counts for the selected month.
September
| M | |||||
|---|---|---|---|---|---|
| W | |||||
| F | |||||
Hover or tap a day for the number of reviews posted.
Review arrivals peaked mid-month
Reviews clustered on the peak day, mostly short thank-yous naming support agents; the reviews do not establish why arrivals peaked then.
Strongest signal
Fast, named support agents resolving issues within minutes.
Refunds
Mistaken purchases and unwanted renewals were refunded quickly for most reviewers.
Main risk
Account closures under inactivity, drawdown and news rules, plus breaches traders blame on the platform.
Payouts
Mostly praised as instant; one reviewer reports a denial and ban.
Patterns in reviewers’ experiences.
Positive themesTraders who want quick human support, fast refunds when they buy the wrong plan, and fast payouts to bank or Rise, based on what reviewers report.
Recurring concernsTraders who may go a week without trading, hold pending orders around news, or trade near drawdown limits should read the inactivity, news and drawdown rules closely; reviewers report closures with little room for discretion.
Scores out of 10 · September 2026
Satisfaction
9.7/ 10
Satisfaction is very high in the reviews, driven by fast support and refunds.
Trust
8.8/ 10
Most reviewers call the firm trustworthy; a few call it a scam after breaches, closures or a payout denial.
Payouts
8.3/ 10
Payouts are praised as fast and reliable; one denial with a ban is the main exception.
Support
9.7/ 10
Support is the firm's strongest theme, with fast named agents; a minority report refusals or slow handling.
Rules
5.3/ 10
Rules are called clear by many, but inactivity, drawdown, news and reward-expiry rules drew disputes.
Overall
8.4/ 10
A support-led month with strong praise, set against a small number of serious closure and payout complaints.